Monthly Archives: September 2013
Call Back Policy
Something that all small businesses need to do is put into place a policy or strategy as to what they’re going to do in relation to dealing with follow ups and “calling clients back”. How many hours a month are you wasting?
One of the biggest issues I’ve seen as a part of my own business is the extended time spent chasing up clients who show expressions of interest in your services but time and time again, one call, two calls, a few emails etc social media connections, later, you look back and see a massive time loss during chasing those clients and their business.
After analyzing how many hours in a given month, We recorded a minimum 5-10 hours a month of accumulated time, following up calls or chasing clients for information. Due to this, Natalie Crowe Designs has initiated a new policy in terms of Call Backs and follow ups. In the instance of a first consultation we contact the client twice, if we can’t get hold of them, they’ll receive an automatic email notifying them that we have tired to contact them however we have been unsuccessful, should they wish to organise a scheduled appointment to discuss how Natalie Crowe Designs can best help them, please feel free to contact us on – 0423285233 or reply.
Imagine what could be achieve with an extra 5-10 hours a month up your sleeve!
Making it easier for clients to find your business
Make your business as visible as possible
Like every business owner, you understand that you need to make it as
easy as possible for your potential clients to locate your business,
and having your potential clients locate your business means your
business is one step closer to having them purchase your products or
utilise services and there are a many ways to of making your business
more locatable,however, the easiest way starts with having your own
website.
Almost everywhere you look the internet is readily, at the
click of a button you can type in any search phrase and locate any
number of businesses? So what if your clients knew your business name,
for example “Natalie Crowe Designs” they could search for you (click here for a sample) or perhaps they typed in some keywords related to your business, on our case “Website Design Cessnock” (click here for a sample).
With a website, we can create an online presence that is optimised to
be more likely to appear when clients search for these terms.